Tuesday Training: Difficult Behaviors? Positive Solutions.

Hostage Negotiations 101: A Positive Approach to Working with Difficult Behaviors Tuesday, November 11 | 3:30 – 4:30 PM (MT) Presenter: Linda Draayers Difficult behaviors can test even the most experienced caregiver or administrator — but with the right mindset and tools, they can become opportunities for growth and connection. Join Linda Draayers for the first half of her transformative course, Hostage Negotiations 101, where she shares a practical, compassionate framework for understanding and responding to challenging behaviors in assisted living settings. Using her signature HOSTAGE approach, Linda breaks down what it means to connect with others through: H – Hope O – Options & Choices S – Sincerity T – Tone & Approach A – Asking, Not Assuming G – Gentleness E – Equality in the Relationship Through real-world examples and open discussion, you’ll explore how to build positive relationships, foster trust, and meet the inherent needs of the people you serve — even in the most difficult moments. Don’t miss this insightful, empowering session that will change the way you view and navigate human behavior.