Presenter: Tammy Humphrey, BA Training Coordinator, Acute Care|Larimer County BHS at Longview Campus Topics include: Learn how crisis situations evolve and develop. Examine the issues that impact Respect, Service, and Safety at Work Explore the nonverbal and verbal elements of communication that can impact a crisis situation. Learn how to set limits with individuals who are verbally aggressive and noncompliant. Understand the reciprocal relationship between one's own behavior and the behavior of others. Personal Safety Techniques Develop coping mechanisms that can help maintain professionalism during confrontations. Explore ways to learn from crisis situations and improve future interventions. This in turn helps to : Reduce disruptive incidents. Prevent workplace violence. Lower the risk of injury. Improve customer and employee relations. Reduce exposure to liability. Build a culture of Respect, Service, and Safety at Work.
Presenter: Tammy Humphrey, BA Training Coordinator, Acute Care|Larimer County BHS at Longview Campus
Topics include: Learn how crisis situations evolve and develop. Examine the issues that impact Respect, Service, and Safety at Work Explore the nonverbal and verbal elements of communication that can impact a crisis situation. Learn how to set limits with individuals who are verbally aggressive and noncompliant. Understand the reciprocal relationship between one's own behavior and the behavior of others. Personal Safety Techniques Develop coping mechanisms that can help maintain professionalism during confrontations. Explore ways to learn from crisis situations and improve future interventions. This in turn helps to : Reduce disruptive incidents. Prevent workplace violence. Lower the risk of injury. Improve customer and employee relations. Reduce exposure to liability. Build a culture of Respect, Service, and Safety at Work.
Topics include:
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